Customer Care Services Full Time

Customer Service Job description

• conducting customer satisfaction surveys to understand what areas of the company’s services need improvements
• catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
• curating streamlined email and social media communication mediums for offers, updates, and much more
• dealing with customer issues and churning out an easy-to-follow solution
• helping customers choose the right product for their requirements and budget
• handling customer concerns and complaints in a timely manner
• informing customers of upcoming promotions or deals
• establishing a positive rapport with all clients and customers in person or via phone
• forming reports based on customer satisfaction statistics and helping their team to develop new skills
• fixing appointments based on the availability of customers and clients
• interacting with customers to ensure they have a desirable and shareable experience

Our Specs

• Good Communication Capacity
• Creative and Problem Solving
• Attention to Details
• Interpersonal Skills
• Leadership
• Good writing skills
• Adaptability
• Telemarketing Experience
• High customer relation
• A working system

Tagged as: Customer care service, Telemarketing